Privacy Policy

1. Data controller

The data controller responsible for personal data processed under this policy is:

AI Market Engine Pte. Ltd.
583 Orchard Road, #09-01, Forum The Shopping Mall, Singapore 238884
UEN: 202716392K
Email: [email protected]
General enquiries: [email protected]

2. Scope

This policy applies to personal data collected through our website, contact forms, email correspondence, client engagements, workshops and any other channel where we act as a B2B marketing agency. It does not apply to third-party websites linked from our pages. We encourage you to review the privacy practices of any external site you visit.

3. Personal data we collect

Depending on your interaction with us, we may collect the following categories of personal data:

• Identity and contact data — name, job title, company name, email address, telephone number, postal address.
• Enquiry and brief data — information you provide in contact forms, engine briefs, programme requests and marketing retainer discussions, including campaign objectives and budget indicators.
• Technical data — IP address, browser type, device information, pages visited, referral source and approximate location derived from IP (country/region level).
• Cookie and consent data — your cookie preference choices stored locally for six months as described in our Cookie Policy.
• Client relationship data — contract details, invoicing information, communication records and project deliverable approvals for active agency engagements.

We do not intentionally collect sensitive personal data (such as NRIC numbers, financial account details or health information) through our public website forms. If client engagements require additional identifiers, we will inform you separately and obtain appropriate consent.

4. How we collect personal data

We collect personal data through:

• Contact and engine brief forms submitted on aimarketengine.pro (with explicit PDPA consent checkbox).
• Direct email, telephone or in-person communications at our Orchard studio.
• Client onboarding documents for marketing programme and retainer engagements.
• Automated technologies such as cookies and server logs when you browse our website.
• Referrals from business partners where you have been informed that your details will be shared.

5. Purposes of collection, use and disclosure

We collect and use personal data for the following purposes, relying on consent, contractual necessity or legitimate business interests as permitted under the PDPA:

• Responding to enquiries, engine briefs and programme requests.
• Delivering marketing agency services including brand strategy, campaign planning, content direction and performance marketing.
• Managing client relationships, contracts, invoicing and project communications.
• Operating, maintaining and improving aimarketengine.pro.
• Complying with legal obligations, regulatory requirements and platform advertising policies.
• Protecting our rights, preventing fraud and ensuring site security.
• Sending service-related communications where you are an existing client or have opted in to agency updates.

We do not sell personal data. We may disclose personal data to:

• Service providers who assist with hosting, email delivery, analytics, CRM and payment processing under contractual confidentiality obligations.
• Professional advisers (legal, accounting) where necessary.
• Regulatory or law enforcement authorities when required by applicable law.
• Successors in the event of a corporate reorganisation, with continued protection of your data.

6. Consent and withdrawal

Where consent is the basis for processing, we obtain it through clear affirmative action — for example, ticking the PDPA consent checkbox on our contact form (which is never pre-checked). You may withdraw consent at any time by emailing [email protected]. Withdrawal does not affect the lawfulness of processing before withdrawal, and we may continue processing where another legal basis applies (such as contractual performance or legal compliance).

7. Cookies and similar technologies

Our website uses cookies and local storage to remember consent preferences and, where permitted, measure site traffic. Essential cookies are necessary for basic operation. Optional analytics and marketing cookies are activated only according to your banner choice. Full details, including durations and opt-out methods, are in our Cookie Policy. Your consent choice is stored locally for six months before the banner reappears.

8. Data retention

We retain personal data only as long as necessary for the purposes described above:

• Enquiry records: up to 24 months from last contact unless an agency relationship develops.
• Active client records: duration of engagement plus seven years for contractual and accounting requirements.
• Server logs: typically 90 days unless required for security investigation.
• Cookie consent records: six months in local storage on your device.

When data is no longer needed, we securely delete or anonymise it in accordance with our internal retention schedule.

9. Cross-border transfers

Some service providers may process personal data outside Singapore. Where we transfer personal data overseas, we take steps reasonably required under the PDPA to ensure recipients provide a standard of protection comparable to Singapore law — including contractual clauses and vendor due diligence.

Before engaging subprocessors who may handle personal data, we assess their security practices, data location and contractual commitments. Active clients and privacy enquirers may request information about key service categories on a case-by-case basis.

10. Security measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include access controls, encrypted connections (HTTPS), secure hosting infrastructure and staff training on data handling. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but we review our practices regularly.

11. Your rights under the PDPA

Subject to exceptions under Singapore law, you have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent for processing based on consent.
• Request information about how your personal data has been used or disclosed within the past year.

To exercise these rights, email [email protected] with sufficient detail to identify your request. We respond within 30 days where practicable. A reasonable fee may apply for manifestly unfounded or excessive access requests as permitted by the PDPA.

12. Marketing communications

We may send agency updates, programme announcements or event invitations to business contacts who have opted in or have an existing client relationship. Every marketing email includes an unsubscribe mechanism. We do not use personal data obtained through our contact form for unrelated third-party marketing.

Business contact information collected during active client engagements may be used for service-related communications — such as project updates, invoice delivery and scheduling — without separate marketing consent, provided such messages are reasonably expected in the context of the relationship.

13. Children

Our services are directed at business professionals and organisations. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, contact us and we will delete it promptly.

14. Third-party platforms

When we manage AI-assisted campaigns on advertising platforms (such as Meta, Google or LinkedIn) on behalf of clients, platform-specific data handling is governed by those platforms' terms and the separate client services agreement. Our public website does not integrate social login or third-party advertising pixels without appropriate cookie consent.

15. Data breach notification

In the event of a data breach likely to result in significant harm, we will assess the incident promptly and notify the Personal Data Protection Commission and affected individuals as required under the PDPA and applicable guidance.

Our internal incident response procedure includes containment, impact assessment, remediation and documentation. Affected clients with active engagements are notified without undue delay when their project data may be involved.

16. Changes to this policy

We may update this Privacy Policy to reflect legal, technical or business changes. The "Last updated" date at the top will be revised accordingly. Material changes will be communicated through our website. Continued use of aimarketengine.pro after updates constitutes acknowledgement of the revised policy.

17. Do Not Call and marketing registers

Where applicable, we check Singapore Do Not Call Registry requirements before sending marketing messages to telephone numbers. Business contact data used for service-related communications is handled separately from promotional outreach. You may opt out of non-essential marketing at any time without affecting transactional messages about active engagements.

18. Automated decision-making

We do not use solely automated decision-making that produces legal or similarly significant effects on individuals in the context of our public website or standard agency enquiries. AI tools assist our team with drafts and analysis; human strategists make decisions about proposals, scope and deliverable approval.

20. Records and audit

We maintain internal records of consent, data access requests and privacy-related correspondence for accountability and PDPA compliance. Records are retained in accordance with our data retention schedule and accessible to authorised personnel only on a need-to-know basis.

21. Contact

For privacy questions, access requests or complaints:

Data Protection Contact
AI Market Engine Pte. Ltd.
Email: [email protected]
Address: 583 Orchard Road, #09-01, Forum The Shopping Mall, Singapore 238884

If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) in Singapore for further guidance on your rights.